Contact Us
- Sales Center: Room 207, Building 15, Yimeijia Ceramic & Sanitary Ware World, Foshan City
Contact: Ms. Liu
Mobile: 13702923492
Fax: 0757-82665205
- Email:info@temsung.comderox@126.com
I. Quality Guarantee
Limited Liability Warranty for Tianxing Sanitary Products
Kalai Sanitary Ware Co., Ltd. provides the following limited liability warranty to all consumers purchasing Tianxing sanitary products:
Within the warranty period specified below starting from the date of purchase, if quality defects are found under normal use and proper maintenance, the Company will conduct free repair or replacement of the product.
This limited liability warranty does not apply to the following circumstances:(1) Quality defects or product damage caused by transportation, installation, product modification, accidents, abuse, improper use, insufficient maintenance, or adoption of replacement parts not manufactured by Tianxing Sanitary Ware, regardless of whether such faults are caused by installers, contractors, industry practitioners, end users or other personnel.(2) Transportation fees for maintenance or product replacement, labor costs for product removal and installation, and other relevant expenses incurred therefrom.(3) Incidental damage or consequential liabilities, all liabilities explicitly excluded, claims arising after the specified warranty period, transportation liabilities, or intentional man-made damage.(4) Liabilities arising from local regional codes and standards (standards vary greatly across regions. Distributors, installation contractors and users shall confirm whether installation complies with local codes and select alternative products as needed).
If you require services covered under this warranty, please contact your local authorized Tianxing Sanitary Ware distributor. This limited warranty constitutes our exclusive guarantee safeguarding your legitimate rights and interests.
Warranty Terms for Sanitary Products
表格
| Product Category | Warranty Period |
|---|---|
| Ceramic Products | 3 years |
| Toilet Seats & Fittings | 1 year |
| Bathtubs | 1 year |
| Faucets | 5 years for residential use (1 year for commercial use) |
| Sensor Products | 1 year |
| Other Products | 1 year |
II. Service Commitment
Tianxing Sanitary Products abide by the following limited liability service commitment:
Within the warranty period, if quality defects occur under normal use and proper maintenance, the Company will provide free repair or replacement.Ceramic products enjoy a 3-year warranty; faucets carry a 5-year warranty (1-year warranty for commercial use). Bathtubs, shower rooms, water tank fittings and toilet seats are covered under a 1-year warranty.
When selling Tianxing sanitary products, distributors must issue a completed Tianxing Sanitary Product Warranty Card to buyers, including the customer’s name, purchase date, product model, service hotline and other complete information.
Distributors shall respond to customer complaints within 24 hours. On-site maintenance service will be arranged within two working days when necessary.
No charges shall be collected from customers by distributors for quality-related faults within the warranty period.
After the warranty expires, only spare part fees and on-site transportation fees may be charged as appropriate; labor fees are waived. Spare part charges shall not exceed the unified national retail price.
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